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Used Car Expert Rating

Renault Zoe (2019 to 2023)

Expert Rating

Used car score:

61
%
C

This model is no longer on sale or in production, so it doesn't have a New Car Expert Rating score.

Expert Rating report card

Media Rating:

60
%
D

Safety Rating:

18
%
E

Eco Rating:

100
%
A

Reliability Rating:

-

Running Costs:

89
%
A

How are our Expert Rating scores calculated?

Expert Rating

Used car score:

61
%
C

This model is no longer on sale or in production, so it doesn't have a New Car Expert Rating score.

Expert Rating report card

Media Rating:

60
%
D

Safety Rating:

18
%
E

Eco Rating:

100
%
A

Reliability Rating:

-

Running Costs:

89
%
A

Summary

The Renault Zoe was a small supermini-class five-door hatchback. Unlike most cars of similar size, the Zoe was only ever available as an electric vehicle. This model was launched in late 2019, and was a major update on the pioneering original Zoe rather than an all-new model.

Although similar in design to the original model, the second-generation Zoe represented a sizeable evolution in abilities and went a long way to addressing some of the critical shortcomings of electric vehicles – the most important of which was battery range.

Like the first-generation Zoe, this model received considerable praise from the UK motoring media for matching the convenience of a petrol car for city driving, while also providing the smooth and powerful drive of an electric car. However, the latest Zoe also had to face some serious rivals that were not around when the original was launched – namely the Peugeot e-208 and Vauxhall Corsa Electric, as well as alternative choices like the Kia Soul or BYD Dolphin.

In December 2021, independent safety test body Euro NCAP issued the Renault Zoe with a worst-possible score of zero stars. It summarised the result by saying that the Zoe “… offers poor protection in crashes overall, poor vulnerable road user protection and lacks meaningful crash avoidance technology, disqualifying it for any stars.”

Euro NCAP reported that Renault had actually removed important safety equipment from the second-generation Zoe that had been standard on the original model, mainly head airbags that protect the passengers in a side impact.

The Zoe’s production life ended in late 2023, and will be replaced during 2024 by the all-new, retro-styled Renault 5 electric hatch.

No longer on sale, the Renault Zoe has a Used Car Expert Rating of C, with a score of 61%. Although it gets top marks for its low running costs and zero tailpipe emissions, its abysmal safety rating means that we can’t in any way recommend buying a Zoe.

Key specifications

Body style: Small five-door hatchback
Power: electric, battery-powered
Price: From £29,995 on-road

Launched: Autumn 2019
Last updated: N/A
Discontinued: Winter 2023/24

Media reviews

Highlighted reviews and road tests from across the UK automotive media. Click any of the boxes to view.

The Car Expert

+

Auto Express

+

Auto Trader

+

Business Car

+

Car

+

Car Keys

+

Carbuyer

+

Carwow

+

Company Car Today

+

Daily Mail

+

Daily Mirror

+

Discover EV

+

Driving Electric

+

Electrifying.com

+

Eurekar

+

Green Car Guide

+

Heycar

+

Parkers

+

The Sun

+

The Sunday Times

+

The Telegraph

+

Top Gear

+

Safety rating

Independent crash test and safety ratings from Euro NCAP

Overall score: 0 stars
Date tested: December 2021
Read the full Euro NCAP review

Adult protection: 43%
Child protection: 52%
Vulnerable road users: 41%
Safety assist: 14%

Notes on safety rating

In December 2021, Euro NCAP assessed the Renault Zoe and awarded it the lowest-possible score of zero stars – only the third car in Euro NCAP’s history to ever receive such a poor score.

The safety organisation slammed the Zoe, stating: “The Renault Zoe offers poor protection in crashes overall, poor vulnerable road user protection and lacks meaningful crash avoidance technology, disqualifying it for any stars.”

Matthew Avery, the chief research strategy office at UK’s Thatcham Research, said: “It is a serious concern to see results like this in 2021, especially from a carmaker who has previously performed well in Euro NCAP testing. The adult occupant score of 43% for the Renault Zoe is the lowest we have seen in 11 years.

“Drivers should not have to trade off safety for zero emissions. Motorists can still save the planet and enjoy a car that could play a vital role in saving their family in the event of a crash. There are many other options of a similar price and size that have achieved solid ratings and feature a host of active safety systems as standard too.”

Eco rating

Independent economy and emissions ratings from Green NCAP

Model tested: R110 ZE50

Overall score: 5 stars
Date tested: November 2020
Read the full Green NCAP review

Clean Air Index: 10 / 10
Energy Efficiency Index: 10 / 10

Reliability rating

MotorEasy logo 600x167

Reliability data provided exclusively for The Car Expert by MotorEasy

No reliability rating

No longer on sale, we don’t have enough reliability data on the Renault Zoe to generate a reliability rating.

The Car Expert’s reliability information is provided exclusively to us using workshop and extended warranty data from our partner, MotorEasy, sourced from both official dealerships and independent workshops. 

As soon as MotorEasy has sufficient data on the Zoe, we’ll publish the results here.

Running cost rating

Clear Vehicle Data logo close crop

Monthly cost of ownership data provided exclusively for The Car Expert by Clear Vehicle Data

Battery rangeAverageScoreVariationScore
EV models230 milesB223 – 245 milesB – B
Electrical efficiencyAverageScoreVariationScore
EV models4.5 m/KWhA4.3 – 4.9 m/KWhA – B
Insurance groupAverageScoreVariationScore
All models21A18 – 31A – C
Service and maintenanceCostScore
Year 1£104A
Year 2£243A
Year 3£415A
Year 4£543A
Year 5£779A
Overall£2,084A

The Renault Zoe is a very cheap car to own and run, according to whole-life cost numbers provided exclusively to The Car Expert by our data partner, Clear Vehicle Data.

Its electrical efficiency (the EV equivalent of miles per gallon for petrol and diesel cars) is excellent, which means that the Zoe still gets a decent driving range despite a fairly small battery.

Insurance and servicing costs are also very cheap compared to almost any other car on sale, while road tax for electric cars is currently free, so you won’t have that to worry about, either.

Awards

Trophies, prizes and awards that the Renault Zoe has received

2023

  • Auto Trader Awards – Best Car for New Drivers

2021

  • Auto Express Awards – Best Affordable Electric Car
  • Auto Trader New Car Awards – Best Car for New Drivers
  • Carbuyer Awards – Best Small Electric Car

2020

  • Carbuyer Awards – Best Small Electric Car
  • Fleet World Awards – Best Green Fleet Car
  • Top Gear Awards – Best City Car
  • Top Gear Electric Awards – Best Supermini

2019

  • DrivingElectric Awards – Car of the Year + Best Small Electric Car
  • Top Gear Awards – Best City Car

Similar cars

If you’re looking at the Renault Zoe, you might also be interested in these alternatives

BMW i3 | Fiat 500 Electric | Honda e | Kia Soul EV | MG 4 | Mini Electric | Peugeot e-208 | SEAT Mii Electric | Smart EQ Forfour | Toyota Yaris Hybrid | Vauxhall Corsa Electric | Volkswagen e-Up

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The Renault Zoe was considerd a leading small electric car, but an abysmal zero-star safety rating means it's now impossible to recommend.Renault Zoe (2019 to 2023)